Episode 26: Full-Process Visibility for Outsourced Projects — Making Clients See and Trust
2026/10/21
Life goes on, and Lao A is hard at work — when sales rep Xiao Yi rushes in again. This time it's good news: a major multi-million-yuan client is on the way for a final inspection that could land a big contract. The whole company goes into emergency prep mode: the meeting room is polished to a shine, the product demo is tested over and over, and the boss puts on his most formal shirt. In the meeting, everything goes smoothly and the client nods frequently — until the killer question: "How do you manage outsourced R&D projects?" Silence. The team stammers, and the boss admits, "Right now it's manual plus Excel." The client frowns slightly and exchanges a glance with a colleague. The outcome is predictable: the client says, "We have concerns in this area," and chooses another vendor. A multi-million-yuan outsourcing contract is lost on the question of how projects are managed.